Shipping policy

Shipping Policy

Last updated: 17 October 2026

Thank you for shopping with Gini Art. We aim to provide a reliable and straightforward delivery service for all our customers.

Order Processing

All products listed in our online store are ready-made items.

Orders are prepared for dispatch after payment confirmation. We aim to dispatch orders as promptly as possible.

Orders placed during weekends or UK public holidays may be processed on the next business day.

If there is an unexpected delay in processing your order, we will contact you.

Shipping Methods and Delivery Times

We primarily use Evri for deliveries within the United Kingdom.

We reserve the right to use an alternative courier service when necessary.

Standard Delivery: 3 to 5 business days (estimated after dispatch).

Delivery estimates may vary due to courier operations, public holidays, adverse weather or other circumstances.

Unless a different delivery period has been agreed, we will deliver consumer orders within 30 days of purchase, in accordance with applicable UK law.

Shipping Costs

FREE STANDARD DELIVERY ON ALL UK ORDERS.

There is no additional charge for standard delivery within the United Kingdom.

Shipping costs are included in our product prices.

Customers will see free standard delivery at checkout.

Shipping Destinations

We currently accept orders for delivery within the United Kingdom.

International shipping is not currently available through our online store.

If international delivery becomes available in the future, applicable shipping charges and information about potential customs duties and import taxes will be provided before purchase.

Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking information once their order has been dispatched.

Tracking information may take some time to become active after dispatch.

Packaging

All Gini Art products are carefully packaged to help protect them during transportation.

Our 3D-printed figurines and decorative items may contain delicate details, so we take particular care when preparing parcels for shipping.

Lost, Damaged or Delayed Packages

If your order arrives damaged, is lost during transit, or has not arrived within the expected timeframe, please contact us at:

info@giniart.com

We will investigate the issue with the delivery provider and arrange an appropriate replacement or refund in accordance with your statutory rights.

Gini Art remains responsible for orders until they are delivered to the customer or a person authorised by the customer to receive them, except where applicable law provides otherwise.

Customers are not required to resolve delivery problems directly with the courier before contacting us.

Address Accuracy

Please ensure that your delivery address is correct and complete when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at info@giniart.com.

We will do our best to correct the address before dispatch, although changes may not be possible once the parcel has been handed to the courier.

Order Changes and Cancellations

Customers may request cancellation before their order has been fulfilled.

If your order has already been dispatched or delivered, your cancellation and return rights remain available in accordance with our Return and Refund Policy and applicable consumer protection laws.

Returns and Refunds

Gini Art offers a 30-day return period, subject to our Return and Refund Policy.

For change-of-mind returns, customers are generally responsible for arranging and paying for return shipping.

Where products are faulty, damaged or not as described, we will provide the remedies required by applicable consumer protection laws, including covering reasonable return costs where legally required.

For further details, please refer to our Return and Refund Policy.